Guest Services Agent - Hotel

Employer: Best Western Plus Okotoks Inn & Suites

Location: Okotoks, Alberta

Salary: $15.00 to $19.00 hourly (to be negotiated)

Languages: English Education: No degree, certificate or diploma Experience: No experience (will train) Work setting: Hospitality industry. Hotel, motel, resort Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Provide customer service Computer and technology knowledge: Multi-line switchboard. Word processing software. Central reservation system (CRS). Spreadsheet. Internet Security and safe