Client Service Clerk

Employer: Irving Business Services

Location: Saint John, New Brunswick

Salary: $15.00 to $31.00 hourly

JOB DESCRIPTION The Switchboard/Operator - Finance Client Services is responsible for serving as the first point of contact for inbound inquiries, ensuring calls and requests are handled professionally, efficiently, and routed appropriately. This role supports Finance Shared Services by providing high-quality client service, maintaining accurate call handling, and facilitating communication between internal teams, stakeholders, and external contacts.RESPONSIBILITIES Answer, screen, and direct incoming calls in a timely and professional manner Provide first-level support for general Finance Shared Services inquiries Route calls and messages to the appropriate teams (e.g., Accounts Payable, Payroll, Customer Service) Monitor shared inboxes or intake channels and ensure inquiries are triaged appropriately Accurately document call details, messages, and service requests in tracking systems Support service standards by ensuring prompt response times and follow-up where required Maintain up-