Telephone Answering Service Operator

Employer: Four Star Communications Inc.

Location: Kamloops, British Columbia

Salary: $19.00 hourly

Job Summary: We are seeking dedicated and professional Phone Operators to join our team. The ideal candidates will be responsible for managing incoming calls, providing excellent customer service, and ensuring that all inquiries are addressed promptly and efficiently. This role is crucial in maintaining strong communication between our organization and our clients, contributing to overall customer satisfaction. Duties: Answer incoming calls in a courteous and professional manner.. Direct calls to the appropriate departments or personnel as specified by customer.. Maintain accurate records of calls received and actions taken.. Handle customer inquiries, complaints, and requests with empathy and professionalism.. Follow up on unresolved issues to ensure customer satisfaction.. Assist in managing call schedules and appointment bookings as required.. Collaborate with team members to improve service delivery and efficiency. Experience: Previous experience in a phone operator or customer ser