Customer Service Manager - Retail

Employer: Tire World Inc

Location: Brampton, Ontario

Salary: $43.27 hourly

Languages: English Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years Tasks: Direct and control daily operations. Evaluate daily operations. Plan and organize daily operations. Manage staff and assign duties. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales. Determine merchandise and services to be sold. Implement price and credits policies. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Conduct performance reviews. Supervise office and volunteer staff