Guest Service Agent

Employer: Hôtel Alt Aéroport D'halifax

Location: Goffs, Nova Scotia

Salary: $18.40 hourly

Languages: English Education: No degree, certificate or diploma Experience: 1 year to less than 2 years Work setting: Hospitality industry. Hotel, motel, resort Tasks: Investigate complaints and claims. Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service Computer and technology knowledge: Computerized bookkeeping system. I