Technical Support Agent

Employer: Southside Processing Inc

Location: Vancouver, British Columbia

Salary: $33.75 hourly

Languages: English Education: College/CEGEP Experience: Experience an asset Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Manage incidents Personal suitability: Accurate. Excellent oral communication. Organized. Time management