User Support Technician

Employer: Moksha Research Inc

Location: Bowser, British Columbia

Salary: $38.50 hourly

Languages: English Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 years Work setting: Research and development institution Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group Security and safety: Basic security clearance Work conditions and physical capabilities: Fast-paced environment. Attention to detail. Sitting Personal suitability: Accurate. Client focus. Initiative. Organized. Team player