Customer Service Manager - Retail

Employer: Mimi Imports

Location: Guelph, Ontario

Salary: $44.47 hourly

Languages: Bilingual Education: College/CEGEP Experience: 3 years to less than 5 years Work setting: Retail/wholesale establishment/distribution centre Tasks: Evaluate daily operations. Plan and organize daily operations. Manage staff and assign duties. Determine merchandise and services to be sold. Implement price and credits policies. Develop and implement marketing strategies. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages Computer and technology knowledge: Accounting software. Word processing software. Database software. Inventory control software. Electronic mail. Spreadsheet. Adobe Photoshop. MS Outlook. MS Excel. MS PowerPoint. MS Word Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail Personal suitability: Adaptability. Collaborative. Proactive. Time management. Client focus. Efficient interpersonal skills. Excellent oral commun