User Support Technician

Employer: Groupe Cis Ltée

Location: Saint-Jérôme, Quebec

Salary: $20.00 to $28.57 hourly (to be negotiated)

Languages: French Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Computer science. Computer support specialist Experience: 2 years to less than 3 years Work setting: Help desk Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Computer and technology knowledge: Android. iOS. Networking hardware. Internet. Desktop applications. Communication so