Manager, Communications

Employer: Flow Ventures

Location: Toronto, Ontario

Salary: $29.00 to $88.00 hourly

Are you ready to take on the responsibility of building a service delivery department from the ground up? Do you get a sense of euphoria when clients are genuinely thrilled with the value that they receive? Do you take pride in ensuring client satisfaction in a systematic way?In this role, you will shape the future of our client service experience to maximize funding from R&D tax credits, other government funding programs, loans or venture capital for our clients. You will have the opportunity to be hands-on and see the impact of systems and processes you implement, while managing your own portfolio of clients and projects. You will report directly to the CEO. Location: Toronto, ON (Remote Hybrid - one day per week in office) Responsibilities Establish and successfully implement client service plans, policies, procedures and tools. Maintain a high client retention rate and increase LTV across our client base.Track, measure, and monitor client services standards, goals and objec