User Support Technician

Employer: Les Progiciels Concept Inc.

Location: Saint-Jérôme, Quebec

Salary: $25.00 to $28.00 hourly (to be negotiated)

Languages: English or French Education: Secondary (high) school graduation certificate Experience: Experience an asset Tasks: Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide customer service. Manage incidents Computer and technology knowledge: Desktop applications. File management software. Word processing software. Programming software. HTML editing software. Website creation and management software. Desktop publishing software. Database software. Programming languages. Software development. Data analysis software. JavaScript. MS Office. MS Windows. Spreadsheet. TCP/IP. Wireless networks. PHP. Accounting software Work conditions and physical capabilities: Fast-paced environment. Work unde