Customer Service Representative - Call Centre

Employer: Amax Leather Canada Ltd.

Location: Calgary, Alberta

Salary: $20.00 to $23.00 hourly

Customer Service Representative: Position Overview: We are seeking a highly motivated and experienced *Customer Service Representative *to join our team. This individual will lead our customer service team, ensuring outstanding support to our customers and sales team. The ideal candidate has 2-3 *years of experience in customer service within the wholesale or trading industry* and is adept at problem-solving, process improvement, and fostering strong customer relationships. Key Responsibilities: Customer Service: Develop and implement best practices for delivering outstanding customer support.. Ensure prompt and professional responses to customer inquiries via phone, email, HubSpot, and Google Sheets. Customer Relationship Management: Build and maintain strong, long-term relationships with key customers and business partners.. Address customer concerns with professionalism and urgency, ensuring high levels of satisfaction.. Monitor customer interactions to identify trends and opportu