Front Desk Agent

Employer: Dolphins Resort

Location: Campbell River, British Columbia

Salary: $20.00 hourly

Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. Duties: Greet guests upon arrival with a warm and welcoming demeanor.. Manage check-in and check-out processes efficiently and accurately.. Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.. Operate phone systems to manage incoming calls and assist guests with reservations or requests.. Maintain accurate records of guest information, room availability, and billing details.. Address any guest complaints or concerns promptly and professionally to ensure satisfaction.. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for n