Customer Support Representative - Wholesale

Employer: Mercor

Location: Toronto, Ontario

Salary: $80.00 hourly

About the job: Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Customer success / support operations Evaluator Type: Contract Compensation: $80?$120/hour Location: Remote Role Responsibilities: Evaluate AI-generated artifacts against domain-specific quality rubrics. Identify factual, aesthetic, and presentation errors in outputs. Provide clear, structured written feedback to improve AI model performance. Work independently and asynchronously to meet deadlines while ensuring high-quality assessments. Collaborate with subject matter experts to ensure consistency and relevance across datasets Must-Have: 5+ years of relevant professional experience in Customer success / support operations. Native or professional fluency in English. Highly proficient in Microsoft Office and Google Workspace, especially Sli