Hotel Night Auditor

Employer: Best Western Plus Norwester Hotel & Conference Centre

Location: Thunder Bay, Ontario

Salary: $18.50 to $19.50 hourly (to be negotiated)

Languages: English Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 years Work setting: Hospitality industry. Urban area. Hotel, motel, resort. Resort Tasks: Register arriving guests and assign rooms. Resolve complaints and claims. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleani