Front Desk Agent

Employer: Quality Inn Peterborough

Location: Peterborough, Ontario

Salary: $17.60 hourly

Reports to: General Manager, MOD Role/Responsibilities: Responsible for reservations from booking to check-out, ensuring guest requests are always met including payment, room requests, or any other check-in requests.. This includes delegating and ensuring all tasks are completed by informing maintenance, housekeeping, laundry, and/or co-workers of what is needed to accommodate guests.. Special requests and reservation needs are looked after with care and high priority.. Ensuring express check-in is done through assignment of rooms, keys, and payments are processed on time.. Well informed about the policies for payment, room allocation, cancellation policy, and all reservation details for all booking engines and websites.. Ensuring policies are in line with Choice Hotels Canada and Quality Inn policies.. Front desk team must work as a cohesive unit in which all procedures must be the same in order to implement a standard practice.. Guest concerns regarding payment, room, and stay must b