Customer Service Representative - Call Centre

Employer: Atop Dental Canada Inc

Location: Markham, Ontario

Salary: $18.00 to $22.00 hourly

Our fast-growing Dental supplies company is currently looking for a customer service rep to join our team! This role would be suitable for someone who has experience in the customer service field and who also has an ambitious career perspective. General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities: answering the phones, sending faxes and emails. Manage customer's sales order. manager customer's repair order. manage customers' accounts. perform general administration tasks. respond to internal & external inquiries via email, phone and face-to-face. problem solving and fast decision making. respond promptly to customer inquiries. handle and resolve customer complaints. provide pricing and delivery information. record details of inquiries, comments and complaints. communicate and coordinate with internal departments. follow up on customer interactions. tr