Customer Service Representative - Call Centre

Employer: Alberta Boot Company

Location: Calgary, Alberta

Salary: $18.00 to $28.00 hourly

About Alberta Boot Company: Founded in 1978, Alberta Boot Company is Western Canada's last remaining Western boot manufacturer, crafting Goodyear-welted boots by hand in our Calgary factory. We are the Official Boot of the Calgary Stampede and the trusted supplier of the RCMP Strathcona High Brown boot since 1999. Every pair we make carries nearly five decades of heritage craftsmanship — and we're looking for a *Customer Service Representative* to make sure every customer who reaches out to us gets the same level of care. The Role: The Customer Service Representative is the first point of contact for Alberta Boot Company's customers — online, over the phone, and by email. You'll answer inbound calls, triage returns and ecommerce orders, respond to general inquiries, and provide best in class customer service.. This is a hands-on role for someone who can move between phone lines, order systems, and cross-functional follow-up with warehouse, ecommerce, retail, and production — and who ta