Information Technology (it) Analyst

Employer: Eteam Inc

Location: Longueuil, Quebec

Salary: $16.00 to $17.00 hourly

Job Title: IT Support Specialist Job Type: Contract; 12 months contract Job Location: Longueuil, Quebec J4G 1A1 100% Onsite role Pay Rate: CAD $16 - $17/Hour Description: Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes. Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains and documents team performance in relation to established goals, time frames and service levels. Revises plans as necessary. Provides technical services in support of project work; works with project teams to develop, engineer