Customer Service Representative - Call Centre

Employer: Britnell

Location: Oakville, Ontario

Salary: $40,000.00 annually

About Us: Britnell is a privately-owned company managing a collection of e-commerce businesses focused on the senior care market. What makes working at Britnell genuinely fun is the people?a supportive, tight-knit team where your ideas are actually heard, your voice matters, and everyday accomplishments are celebrated together. We take pride in building a collaborative, detail-oriented, and dedicated team. If you enjoy helping people and thrive in a cooperative team environment, you'll love working here. The Role: As a Customer Service Representative, you will be the compassionate front line of our business. You'll assist customers?often seniors or family caregivers?in finding the right healthcare and daily living solutions. If you thrive on solving real problems for people who need a helping hand, you'll fit right in. Key Responsibilities: *Customer Support:* Answer incoming inquiries via phone and email with patience, empathy, and clarity.. *Product Expertise:* Build a deep understan