Customer Service Representative - Call Centre

Employer: Canada Medical Ltd.

Location: Edmonton, Alberta

Salary: $21.00 to $26.00 hourly

Position Summary: The Customer Service Representative is the primary point of contact for customers, providing timely, professional, and solutions-focused support by phone, and email. This role manages customer inquiries, processes orders and account requests, resolves concerns, and works closely with the Account Manager Lead to deliver a positive and consistent customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries by phone, and email.. Gather and assess relevant information to address product, service, pricing, and delivery questions.. Handle customer concerns and complaints with empathy, accuracy, and a solutions-focused approach.. Escalate unresolved or complex issues to the appropriate internal resource.. Verify customer information and new customer accounts.. Process orders, forms, account updates, and service requests accurately.. Manage assigned customer accounts and maintain complete, up-to-date records.. Document customer inquirie