Customer Service Agent

Employer: Sheridan College - Campus Living Centres

Location: Oakville, Ontario

Salary: $18.00 to $22.00 hourly

*Must be willing to work rotating shifts including days (7am-3pm), afternoons (3pm-11pm) and nights (11pm-7am). The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests. Essential Functions and Basic Duties: Demonstrate a high degree of customer service. Be able to use Campus Living Centres computer software. Be able to handle cash, and other forms of payments. Make key cards and know how to access and use building keys appropriately and responsibly. Maintain video surveillance and ensure that cameras are recording at all times. Produce assigned front office reports and tasks. Communicate pertinent information between staff. Know how to