Guest Service Agent

Employer: Best Western Plus Drayton Valley

Location: Drayton Valley, Alberta

Salary: $16.00 to $18.00 hourly

Job Summary: We are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role involves managing guest inquiries, handling reservations, and maintaining smooth front desk operations to uphold our hotel's high standards of hospitality. Responsibilities: Greet guests warmly upon arrival and assist with check-in and check-out procedures. Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently. Provide accurate information about hotel amenities, local attractions, and services. Handle guest concerns promptly and professionally to ensure satisfaction. Maintain the front desk area in a neat and organized manner. Process payments and manage billing transactions accurately. Assist with administrative tasks such as data entry and record keeping. Collaborate with other ho