Technical Support Specialist – Information Technology (it)

Employer: Ontario Wholesale Energy Gas & Electric

Location: Toronto, Ontario

Salary: $36.95 hourly

Languages: English Education: College/CEGEP. or equivalent experience Experience: 2 years to less than 3 years Work setting: Help desk. Telecommunications industry Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service Computer and technolog