Customer Service Representative - Call Centre

Employer: Natural Way Chiropractic

Location: Calgary, Alberta

Salary: $20.00 to $21.00 hourly

OVERVIEW Our Outbound Patient Coordinator is the first voice a prospective patient hears after expressing interest through a Facebook or social media advertisement. This role is responsible for promptly contacting new leads, building rapport, overcoming hesitations, and booking qualified prospects.KEY RESPONSIBILITIES Lead Outreach & Follow-Up Contact all new leads within the target response window. Conduct outbound calls adapting to each individual. Simultaneously enter call notes and lead data in real time during each conversation. Follow a structured multi-touch sequence for lead follow-up. Handle common objections (cost, time, etc.) with empathy and evidence-based responses grounded in healthcare knowledge.QUALIFICATIONS Required Minimum 1 year of outbound sales or appointment-setting experience, preferably in a healthcare or wellness setting. Clear, articulate spoken English - must project professionalism and trust over the phone. Demonstrated ability to talk and type simu