User Support Technician

Employer: Apec Technologies

Location: Prince Albert, Saskatchewan

Salary: $24.00 - $33.00 per hour depending on experience

Company: APEC Technologies Location: Prince Albert , SK S6V 4V7Job title: User Support Technicians (NOC 22221)Term of Employment: Permanent, Full-time Hourly Wage: $24.00 - 33.00Expected Start Date: ASAP Main Responsibilities: - Respond to technical support requests by email, telephone, and remote-support tools.- Identify, document, troubleshoot, and resolve hardware, software, application, account, and connectivity issues.- Help users install, configure, and use the companys web and mobile applications.- Consult technical manuals, user guides, and internal documentation to find solutions.- Provide business-system, network, internet, browser, and mobile-device support.- Escalate complex issues and software defects to the appropriate technical team.- Record support requests and solutions in the ticketing system.- Maintain support documentation and a log of common problems and solutions.- Provide clear instructions and basic technical training to users.- Test solutions and follow up to c