Guest Service Agent

Employer: Vittoria Hotel & Suites

Location: Niagara Falls, Ontario

Salary: $17.95 hourly

Greet guests with a welcoming smile and friendly demeanor. Perform all guest check-in and check-out procedures. Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.. Collect payment for room charges and other fees. Answer phones and direct calls to appropriate personnel. Check and send emails. Make and confirm reservations. Maintain a clean and tidy work space at all times. Inform guests of hotel amenities and offerings. Be informed and up-to-date on all types of room accommodation and availability. Communicate with housekeeping and maintenance staff as necessary. Provide local information on restaurants, special sites, activities, etc.. Resolve customer complaints and problems calmly and effectively. Notify management of any serious issues that you cannot resolve. Take and deliver messages for guests. Store luggage and valuables as needed. Maintain a friendly, personable disposition. Perform various clerical tasks as needed (sorting mail, paper filing,