Guest Service Agent

Employer: Crown Isle Resort & Golf Community

Location: Courtenay, British Columbia

Salary: $19.00 to $20.00 hourly

_*Come Play With Us*_. As a Guest Services Agent, you play a key role in shaping each guest's experience at Crown Isle Resort. Often the first and last point of contact, you set the tone through genuine hospitality, professionalism, and problem-solving. You'll assist guests with check-ins, check-outs, reservations, and inquiries, while working closely with a supportive team to ensure every stay is seamless and welcoming.. We aim to always be one step ahead of our guests? needs, and we provide training and support to help you succeed in this role.. _*Key Responsibilities:*_ Guest Experience & Front Desk: Greet and thank guests in a friendly, professional, and sincere manner. Check guests in and out efficiently and accurately. Respond to guest inquiries, concerns, and feedback with a calm, solutions-focused approach. Anticipate guest needs and create positive, memorable experiences Reservations, Sales & Resort Support: Answer phones and assist with reservations. Post charges accurately t