Customer Service Representative Supervisor

Employer: Bell Canada

Location: Longueuil, Quebec

Salary: $19.58 to $43.27 hourly

Reporting to the Manager, Business Customer Service, the Business Customer Care (BCC) Advocate provides responsive, knowledgeable, and professional post?sale support to Business Enterprise clients. This includes assisting with account modifications, billing inquiries, cancellations, retention discussions, and general service questions. A key responsibility for this role is retaining customers by resolving concerns efficiently and delivering exceptional service experience. The BCC Advocate manages inbound phone and email inquiries, documents all actions in the ticketing system, and ensures clarity and professionalism in every interaction.KEY RESPONSIBILITES: Serve as a client advocate, coordinating with internal teams to ensure timely resolution of issues. Manage daily customer requests including account modifications, billing inquiries, credit adjustments, cancellations, migrations, and hardware returns. Provide accurate billing support using internal billing systems. Collaborate with