Customer Service Representative - Call Centre

Employer: Sarai Xpress Trucking

Location: Mississauga, Ontario

Salary: $34,000.00 to $75,000.00 annually

Job Responsibilities: Manage incoming customer inquiries via phone and email, ensuring timely responses.. Order entry and customer management.. Communicate effectively with customers regarding shipping and receiving updates.. Analyze customer needs and provide appropriate solutions.. Track and trace shipments, providing regular updates to customers. Generate and manage necessary shipping documentation (BOLs, PODs, etc.). Handle customer inquiries and complaints, providing timely and professional resolutions.. Perform other duties as assigned to support the operations team. Job Requirements: 1+ year of experience in a customer service role, preferably in transportation or logistics. Proficiency in using phone systems for effective communication.. Proficiency in transportation management software, Microsoft Office, Excel.. Strong verbal and written communication skills to interact professionally with customers, drivers, and team members.. Strong problem-solving skills and the ability to