User Support Technician

Employer: Connex Telecommunications Inc.

Location: Richmond Hill, Ontario

Salary: $37.00 hourly

Languages: English Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 7 months to less than 1 year Tasks: Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide customer service. Manage incidents