Guest Service Agent

Employer: Clarion Hotel Sudbury

Location: Greater Sudbury, Ontario

Salary: $17.60 hourly

Job Overview: We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing front desk operations, assisting guests with inquiries, and facilitating a smooth check-in and check-out process. A passion for hospitality and a commitment to guest satisfaction are essential for success in this position. Duties: Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.. Respond promptly to guest inquiries via phone, email, or in-person, ensuring excellent customer service at all times.. Manage multi-line phone systems effectively to handle incoming calls and messages.. Provide information about hotel amenities, services, local attractions, and directions as needed.. Handle guest complaints or concerns with professionalism and empathy, striving for resolu