Information Technology (it) Analyst

Employer: Nearsource

Location: Toronto, Ontario

Salary: $55.00 to $62.00 hourly

Job Title: Community & Customer Feedback Operations Specialist Job Location: 100% Remote, Canada Job Type: T4 Contract Experience: 4+ Years Rate: CAD 55 - 62 per hour. Role Summary: NearSource is seeking a Community & Customer Feedback Operations Specialist to support customer engagement, Voice of Customer initiatives, and community operations for a Fortune 500 enterprise software organization. This role combines community management, customer feedback operations, and cross-functional program coordination to ensure customer insights are captured, synthesized, and translated into actionable recommendations that influence product strategy and user experience Community & Ideas Forum Management: Manage the Ideas Forum as a strategic Voice of Customer channel, ensuring timely review, response, and status updates for customer-submitted ideas. Review, triage, and evaluate customer feedback to determine relevance, product scope, duplicate submissions, implementation status, and support-related