Brand Ambassador

Employer: Toronto Parking Authority

Location: Toronto, Ontario

Salary: $31.21 hourly

ABOUT THE ROLE The Ambassador is responsible for providing best-in-class customer assistance using a proactive approach to customer experience and safety. Ambassadors will provide a visible presence within Toronto Parking Authority’s top-rated facilities, remaining accessible to customers requiring support in key areas and escalating concerns to the System Operating Centre (SOC). Employees will be responsible to perform work assignments such as: Providing real-time assistance and support to customers experiencing difficulties with access, egress and/or pay equipment at TPA's garages, acting as the face of TPA and delivering an exceptional customer experience. Providing increased visibility and presence, actively inspecting the main customer access/egress points, enabling rapid risk reporting and response timeline and ensuring safety risks are mitigated in a timely manner. Conducting physical inspections of EV charging stations. Liaising with security and police, as needed. Performing l