Customer Support Representative - Wholesale

Employer: Elby Professional Recruitment Inc

Location: Toronto, Ontario

Salary: $90,000.00 to $120,000.00 hourly

Our client is seeking a Customer Success Manager: who is a people-focused leader, operationally minded, and passionate about delivering an exceptional customer experience. This newly created role will lead a customer operations team, oversee order management processes, and act as a key link between Sales, Finance, Operations, Production, and Logistics. The successful candidate will have the opportunity to bring structure, improve processes, develop a high-performing team, and support the organization's continued growth What our client has to offer: Competitive salary range of $90,000 - $120,000 3 weeks vacation 100% employer-paid benefits 5 paid wellness days Employee discount program Stable, growing organization with significant growth initiatives underway Responsibilities: Lead, coach, and develop a customer operations team across multiple shifts through a team of supervisors and leads. Oversee scheduling, staffing coverage, attendance, and day-to-day team performance. Ensure accurat