Customer Service Representative - Call Centre

Employer: Canaropa (1954) Inc

Location: Etobicoke, Ontario

Salary: $20.00 hourly

Primary Responsibilities: Deliver an exceptional customer service experience to clients over the phone, via email, and in person at our pickup counter. Process sales orders in the ERP system, prepare customer quotations, and recommend appropriate door hardware products (locksets, deadbolts, hinges, door closers, exit devices, etc.) based on customer needs. Ensure all customer inquiries and requests related to product specifications, pricing, availability, and technical details are addressed thoroughly and in a timely manner. Handle customer return requests and communicate clearly when a return claim is not approved. Collaborate with various departments, including Accounts Receivable, Purchasing, Quality Assurance, and Warehouse, to obtain necessary information for order processing and technical support Ideal Candidate Profile: The ideal candidate will demonstrate a strong combination of adaptability, interpersonal skills, proactive ownership, and a solutions-driven mindset This candida