Customer Service Agent

Employer: Unfi

Location: Concord, Ontario

Salary: $42,000.00 to $61,800.00

Job Overview:The Bilingual Customer Experience Representative delivers exceptional service to customers across Eastern Canada by supporting order placement, claims resolution, customer onboarding, and issue management. This role serves as a key customer contact, helping ensure timely, accurate, and positive customer experiences across multiple communication channels. Job Type: Contract - 9 months (please note due to contract, this role does not include benefits) Location: incumbent must be located in either Montreal, Quebec or Toronto, Ontario Job Responsibilities: Assist customers with orders and claims and provide information on products. Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email. Assist customers in the call queue. Process preauthorisation's for credits cards, order acknowledgements, and exception management activities to prevent order errors. Resolve customer questions and problems courteously and pro