Front Desk Manager

Employer: Edmonton Hotel & Convention Centre

Location: Edmonton, Alberta

Salary: $48,000.00 to $55,000.00 annually

Front Desk Manager: A locally owned and operated full-service hotel in Edmonton is seeking an experienced, energetic, and customer-focused Front Desk Manager to lead its Front Office team.. The Front Desk Manager will oversee daily front desk operations, ensure exceptional guest service, support staff development, and help maintain efficient hotel operations. Key Responsibilities: Manage the day-to-day operations of the Front Desk Department.. Recruit, train, coach, and schedule Front Desk Agents and Night Auditors.. Ensure guests receive outstanding customer service and a memorable experience.. Handle guest concerns and resolve issues professionally and promptly.. Monitor room inventory, arrivals, departures, and special requests.. Work closely with the Housekeeping, Maintenance, Sales, and Accounting departments.. Maintain hotel standards, policies, and procedures.. Assist with revenue optimization and upselling initiatives.. Prepare reports and monitor departmental performance. Qual