Information Technology (it) Analyst

Employer: Thermon

Location: Oakville, Ontario

Salary: $30.00 to $32.00 hourly

Position Summary The Administrative Support Specialist provides operational and administrative support to the Inside Sales team, helping ensure seamless customer experience and efficient order processing. This role serves as a key point of coordination between customers and internal departments, supporting customer onboarding, account administration, document management, and order preparation activities. Key Responsibilities- Customer Support & Account Administration- Serve as an initial support contact for customers and assist with general inquiries.- Coordinate customer onboarding activities, including account setup requirements and documentation.- Support customer account creation and migration activities in collaboration with internal teams.- Communicate business processes, requirements, and administrative updates to customers.Sales & Administrative Coordination - Manage and triage incoming customer communications, ensuring timely routing and follow-up.- Coordinate requests between