Customer Service Representative - Call Centre

Employer: St. John Ambulance

Location: Richmond Hill, Ontario

Salary: $46,000.00 annually

St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our York Simcoe Muskoka Region.: Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate and timely information to customers regarding products, services, and order status. Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management. Maintain customer records by updating account information and documenting interactions. Follow communication procedures, guidelines, and policies to ensure customer satisfaction. Analyze customer needs and recommend appropriate products or services. Reconcile payment information appropriately and maintain accurate records in Microsoft 365 database. Requirements: -Minimum