Customer Service Representative - Call Centre

Employer: Preferred Collision Kingston

Location: Kingston, Ontario

Salary: $20.00 to $24.00 hourly

We are seeking a dedicated *Customer Service Representative (CSR)* to join our team at Preferred Collision Kingston. The CSR plays a vital role in the customer experience by managing front office operations, assisting clients throughout the repair process, ensuring accurate documentation and communication between customers, estimators, technicians, and insurance providers. Responsibilities: Provide outstanding customer service by addressing inquiries and resolving issues promptly.. Assist customers with scheduling appointments and explaining the repair process.. Maintain accurate records of customer interactions and data entry tasks.. Communicate effectively with customers via phone and in-person, ensuring a positive experience.. Upsell additional services when appropriate to enhance customer satisfaction.. Collaborate with team members to ensure seamless operations and customer care.. Responsible for the collection and processing of payments.. Responsible for communicating with insura