Guest Services Manager

Employer: The Adventure Hotel

Location: Nelson, British Columbia

Salary: $25.00 hourly

Guest Services Manager: The Adventure Hotel is looking for a full time *Guest Services Manager* to lead our front desk team and oversee the day-to-day operation of the hotel front office.. We're looking for someone who is organised, personable, confident and passionate about hospitality. You'll lead by example, support your team, and make sure our guests receive excellent service. This is a guest facing, working management position.. Responsibilities. Lead, train and support the front desk team. Create staff schedules and manage day-to-day front desk operations. Oversee check-ins, check-outs, reservations, payments, and cash-outs. Handle guest questions, requests, and complaints. Maintain hotel rate plans and seasonal pricing. Manage hotel occupancy and property management system. Manage front desk inventory and ordering. Ensure the reception area and hotel are clean and presentable. Communicate with other department managers to keep operations running smoothly. Step in where needed an