Customer Service Clerk

Employer: Kent Building Supplies

Location: Saint John, New Brunswick

Salary: $15.00 to $31.00 hourly

JOB DESCRIPTION Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate. The wage range for this role is $16.10 - $18.00.RESPONSIBILITIES Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone Maintains records of history for all customer interaction in the customer service tool Identifies sales leads and potential opportunities Meets customer service targets Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution Applies customer service to all customer interactions through all channels Ad hoc tasks as required QUALIFICATIONS Call Center & Customer Service experience an asset Strong verbal and written communication skills Active listening skills to determine customer needs and a best cour