Guest Services Manager

Employer: Tawatinaw Valley Ski Club

Location: Tawatinaw, Alberta

Salary: $20.00 to $25.00 hourly

*Tawatinaw Valley Ski Hill* is seeking a dependable, organized, and guest-focused *Guest Services Manager* to join our team for the upcoming ski season. This position plays an important role in creating a positive guest experience while supporting the Facility Supervisor with the day-to-day operation of the ski hill.. The ideal candidate is an outgoing and organized individual who enjoys working with people, can confidently manage multiple priorities, and thrives in a fast-paced, seasonal environment. Key Responsibilities: Assist the Facility Supervisor with the day-to-day operations of the ski hill and support the smooth flow of daily activities.. Oversee and support Guest Services operations, including guest check-in, ticketing, inquiries, phone calls, and email communications.. Provide exceptional customer service and act as a welcoming point of contact for guests.. Assist with the implementation and monitoring of ski day policies, procedures, and operational checklists.. Monitor gu