Guest Service Agent

Employer: Crowne Plaza Toronto Airport Hotel

Location: Etobicoke, Ontario

Salary: $24.97 hourly

Job Summary: We are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role involves managing guest inquiries, handling reservations, and maintaining smooth front desk operations to uphold our commitment to guest satisfaction. Multilingual abilities and hospitality experience are highly valued to enhance communication with diverse clientele. Responsibilities: Greets and registers guests. Calculates, receives and posts appropriate cash payments or records and authorizes credit cards.. · Checks in and updates sign-in sheets for airline crews and photocopies completed sheets for Housekeeping.. · Takes telephone reservations and accepts walk-in guests.. · Provides foreign currency exchange within guidelines set by hotel management.. · Provides information on hotel services and amenities. Upsells the gues