Service Agent, Guests - Hotel

Employer: Courtyard Regina Downtown

Location: Regina, Saskatchewan

Salary: $16.00 per hour

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service in a hotel environment. Responsibilities Greet guests upon arrival with a friendly and professional manner including check-in and check-out procedures. Answer phone calls promptly, utilizing effective phone etiquette to assist guests with inquiries or reservations. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Handle guest requests and complaints efficiently, ensuring guest satisfaction. Maintain accurate records of guest information and transactions using hotel management software. Collaborate with housekeeping and maintenance tea