Guest Service Agent

Employer: Npc/sandman Hotel Group/sutton Place Hotel

Location: Halifax, Nova Scotia

Salary: $19.60 hourly

Languages: English Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 years Tasks: Investigate complaints and claims. Register arriving guests and assign rooms. Resolve complaints and claims. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service