User Support Technician

Employer: Tech Masters Inc.

Location: Sherwood Park, Alberta

Salary: $37.50 hourly

Languages: English Education: College/CEGEP Experience: 1 year to less than 2 years Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). Shell script. iOS. MAC. Linux. JavaOS. Device drivers. Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Servers. Desktop applications. File management s