User Support Technician

Employer: Surrey Mitsubishi

Location: Surrey, British Columbia

Salary: $39.00 hourly

Languages: English Education: College/CEGEP Experience: 2 years to less than 3 years Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents