Customer Service Representative - Call Centre

Employer: Smoke & Vape 82

Location: Edmonton, Alberta

Salary: $15.00 to $16.00 hourly

Job Summary: We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional service to our diverse customer base. Your energy, communication skills, and problem-solving abilities will drive customer satisfaction and loyalty. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact on every customer interaction. Responsibilities: Engage with customers via phone, chat, and email to address inquiries, resolve issues, and provide product or service information.. Utilize strong communication and phone etiquette to ensure every interaction is professional, friendly, and helpful.. Accurately perform data entry tasks to record customer interactions, transactions, and feedback in our systems.. Identify opportunities for upselling additional products or services that meet customer needs.. Demonstrate ana